Returns & Refunds

Returns & Refund Policy

(Last updated: 09/10/2025)

This Returns & Refund Policy applies to all orders worldwide.

At Ladore, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, you may return it within 30 days of receiving your order.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your order to request a return.
After 30 days, we unfortunately cannot accept returns.

2. Eligibility for Returns

  • To be eligible for a return, your item must:
  • Be unused, unworn, and in original condition.
  • Have all labels, tags, and packaging intact.
  • Be free from stains, odours, or signs of wear.
  • Be accompanied by your order number and proof of purchase.

3. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at help.ladore@gmail.com with your order number and clear photos.
  • We will cover the cost of return shipping and issue either a full refund or a replacement.

4. Return Costs

  • Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
  • Customers may choose their preferred courier or shipping method when sending items back.
  • If the item was faulty or incorrect, we will cover your return shipping costs.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically take up to 10 business days, depending on your bank or payment provider.
  • If your refund is delayed, please check with your bank or card issuer first.

6. Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order separately.

7. How to Start a Return

  • Contact us at help.ladore@gmail.com with your order number and reason for return.
  • Attach photos if applicable (especially for damage or defects).
  • Our customer service team will provide detailed return instructions.

8. Important Notes

  • Items from separate orders must each be authorised for return. However, they may be shipped back together if approved by our customer service team.
  • All returned items are thoroughly inspected before refunds are issued.
  • Items returned without prior authorisation may be refused.

9. Return Address

Company: Maloa Ecom
Consignee: Customer Service – Ladore
Contact Number: +32 471 297 498
Address: Leieweg 10 Marke 8510, Belgium

Please note: All returns must be sent to our warehouse in Belgium. Return shipping costs (unless the item is faulty or incorrect) are the responsibility of the customer and may vary depending on your courier.

10. Contact Information

Company name: Maloa Ecom
Company registration number: 1010041006
VAT number: BE1010041006
Address: Leieweg 10 Marke 8510, Belgium

Contact details:

Customer Service Opening Hours (CET):

  • Monday to Friday: 8:00 AM – 4:00 PM
  • Saturday & Sunday: 9:00 AM – 3:00 PM