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Returns & Refunds

Last updated: 12/08/2026

This Returns & Refund Policy applies to all purchases made through Ladore and shipped worldwide.

At Ladore, customer satisfaction is important to us. In accordance with applicable consumer protection laws, customers have the right to request a return within 14 days after receiving their order.

Please read the following before ordering:

  • Returns must be shipped to our return processing facility in China (Guangdong Province).
  • Unless the item is faulty, damaged or incorrect, the customer pays the return shipping cost, which is typically USD $30 – $70 (approx. €25 – €60) depending on the country, carrier and parcel weight.
  • Any customs duties or import charges on the return shipment are paid by the customer.

1. RIGHT OF WITHDRAWAL (14 DAYS)

Customers have the right to withdraw from their purchase within 14 calendar days from the date the order is delivered.

To exercise this right, the customer must contact us within that 14-day period at:

info@ladore-boutique.com

After notifying us, the customer has a further 14 calendar days to ship the item back.

Customers in the European Union benefit from the statutory right of withdrawal under EU consumer law. Nothing in this policy limits those statutory rights.

2. RETURN CONDITIONS

To be eligible for a return, items must meet the following conditions:

  • The item must be unused and unworn.
  • All original tags, labels, and packaging must be intact.
  • The item must be returned in the same condition in which it was received.
  • The return must include the order number or proof of purchase.

Where an item shows signs of use beyond what is necessary to establish its nature, characteristics and functioning, Ladore may reduce the refund accordingly or, in cases of significant damage, refuse the return. This includes but is not limited to:

  • stains
  • odours
  • washing
  • damage
  • removal of tags or labels
  • alterations

3. HOW TO REQUEST A RETURN

To initiate a return:

  1. Email info@ladore-boutique.com.
  2. Include your order number.
  3. Customers may optionally include the reason for the return, which helps our team review and process the return request as quickly and efficiently as possible.
  4. If the item is damaged or defective, include clear photos.

Our support team will review your request and provide return instructions and the designated return address.

Returns sent without prior authorisation may be refused, as our facility cannot match unannounced parcels to an order.

4. RETURN SHIPPING COSTS

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping.

Indicative cost: USD $30 – $70 (approx. €25 – €60) for a standard clothing or footwear parcel, depending on the customer's country, the chosen carrier and the parcel weight.

Economy postal services sit at the lower end of this range; express couriers such as DHL, FedEx or UPS are considerably more expensive. These figures are indicative only — the exact cost is set by the carrier the customer selects.

  • Customers may choose their own shipping carrier.
  • Return shipping costs are non-refundable.
  • Any customs duties, import charges or taxes arising from the return shipment are the responsibility of the customer.

We strongly recommend using a trackable shipping service, as Ladore cannot be held responsible for lost, damaged, or delayed return shipments.

The customer remains responsible for the return shipment until it is received and confirmed by Ladore.

5. RETURN ADDRESS — INTERNATIONAL RETURN FACILITY

Ladore ships worldwide from its supply partner in China. All returns are processed through our designated return facility in China (Guangdong Province).

The exact return address will be provided in writing after the return request has been approved, so that each parcel can be matched to the correct order.

Please note that the sender address printed on the original delivery parcel is not a valid return address. Only the address provided by our support team may be used.

Customers are responsible for ensuring that the return shipment is correctly addressed according to the instructions provided.

Ladore cannot be held responsible for returns sent to incorrect or unauthorised addresses.

6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible — ideally within 48 hours of delivery — at info@ladore-boutique.com.

Please provide:

  • your order number
  • clear photographic evidence

If the issue is confirmed, Ladore will:

  • cover the return shipping cost, and
  • offer either a replacement or a full refund, at the customer's choice.

This does not affect the customer's statutory rights in respect of faulty goods.

7. RETURN SHIPPING DEADLINE

After a return request has been approved, the item must be shipped back within 14 calendar days.

Returns shipped after this period may not be eligible for a refund.

8. REFUNDS

All returned items are inspected upon arrival before any refund is issued.

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • the refund will be issued to the original payment method
  • the refund covers the price of the returned item and, in the case of withdrawal, the standard delivery costoriginally charged; where a more expensive delivery option was selected, the supplementary cost is not refunded
  • refunds are processed within 14 calendar days of the returned item being received and inspected
  • once processed, the time for the amount to appear on your account depends on your bank or card issuer, typically 3–10 business days

9. NON-REFUNDABLE COSTS

The following costs are non-refundable unless the item is faulty, damaged or incorrect:

  • return shipping costs
  • customs duties or import charges on the return shipment
  • any supplementary cost of an upgraded delivery option chosen at checkout

10. EXCHANGES

Ladore does not offer direct exchanges.

Customers wishing to obtain a different item must:

  1. return the original item in line with this policy
  2. place a new order

11. RETURN ABUSE

Ladore reserves the right to refuse returns or refunds in cases of suspected abuse, fraud, or repeated excessive returns.

12. QUESTIONS

For any question about a return or refund, contact info@ladore-boutique.com. We aim to respond within one business day.