Privacy Policy

Privacy Policy

(Last updated: 09/10/2025)

At Ladore (operated by Maloa Ecom), we are fully committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.ladore-boutique.com, interact with us, or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following information:

Personal Information

  • Name and surname
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (processed securely via third-party providers, never stored in full on our servers)

Non-Personal Information

  • Browsing behavior (pages visited, time spent, referring website)
  • IP address and approximate location
  • Device information (browser type, operating system)

Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your shopping experience, enable essential functions (such as checkout), analyze traffic, and personalize content.

2. How We Use Your Information

We use your data for the following purposes:

  • Order Processing: To confirm, process, and ship your orders.
  • Customer Support: To respond to your inquiries and provide after-sales support.
  • Communication: To send order confirmations, shipping updates, and—if you have given explicit consent—marketing emails and promotions.
  • Website Improvement: To analyze browsing behavior and optimize our website, products, and services.
  • Legal & Compliance: To comply with applicable laws, prevent fraud, and protect our business and customers.

3. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity: To fulfill your orders and provide services.
  • Legal obligation: To comply with applicable laws (e.g., tax regulations).
  • Legitimate interests: To improve our services, prevent fraud, and ensure website security.
  • Consent: For marketing communications, which you can withdraw at any time.

4. How We Protect Your Information

  • We implement strict technical and organizational security measures, including SSL encryption and secure data storage.
  • Payment information is handled exclusively by trusted third-party providers (e.g., Mastercard, Shopify Payments) and is never stored in full on our servers.
  • We regularly review our systems to protect against unauthorized access, misuse, or data breaches.

5. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share information with:

  • Service Providers: Trusted partners who assist in payment processing, order fulfillment, logistics, and marketing.
  • Legal Authorities: If required to comply with legal obligations, enforce our terms, or protect the rights of our customers and business.

All third parties are contractually bound to respect your privacy and only use your data in accordance with applicable laws.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data we hold.
  • Request correction or deletion of your personal data.
  • Restrict or object to certain processing activities.
  • Withdraw consent for marketing communications at any time (unsubscribe link in every email).
  • Request a copy of your personal data in a portable format (data portability).

To exercise any of these rights, please contact us at contact@leonismaretti.com. We will respond within the legally required timeframe.

7. Cookies

  • Our website uses necessary cookies to ensure functionality (e.g., shopping cart, checkout).
  • We also use analytical and marketing cookies (e.g., Google Analytics, Meta Pixel) to improve performance and personalize ads.
  • Analytical and marketing cookies are only activated with your consent, which you can manage via our cookie banner.
  • You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal data only for as long as necessary to provide services and comply with legal obligations (e.g., tax and accounting laws).
Marketing data will be retained until you unsubscribe or withdraw consent.

9. International Data Transfers

As we may work with international service providers (e.g., Shopify, payment processors, couriers), your personal data may be transferred outside your country of residence or outside the European Economic Area (EEA).
In such cases, appropriate safeguards—such as the EU Standard Contractual Clauses (SCCs) or equivalent agreements—are implemented to ensure your data remains protected.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our business practices, or website functionality. Updates will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us:

Company name: Maloa Ecom
Company registration number: 1010041006
VAT number: BE1010041006
Address: Leieweg 10 Marke 8510, Belgium

Contact details:

Customer Service Opening Hours (CET):

  • Monday to Friday: 8:00 AM – 4:00 PM
  • Saturday & Sunday: 9:00 AM – 3:00 PM